Support

We're here to help you get the most out of KeyLoft.

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Email Support

Have a question, found a bug, or need help? Send us an email and we'll get back to you within 24 hours.

Frequently Asked Questions

Does KeyLoft require an internet connection?

No. KeyLoft works 100% offline. All your data is stored locally on your device. You don't need an internet connection to track rent, manage tenants, or use any core feature.

How do I back up my data?

Go to Settings and use the iCloud Backup option to back up your data to your personal iCloud account. You can also export data as CSV files for safekeeping.

Can I use KeyLoft on my iPad and Mac?

Yes! KeyLoft works on iPhone, iPad, and Mac. The interface automatically adapts to each screen size.

How do I cancel my subscription?

Subscriptions are managed through Apple. Go to Settings on your device > Apple ID > Subscriptions > KeyLoft, and select Cancel. Your subscription will remain active until the end of the current billing period.

Is my property data private?

Absolutely. All data stays on your device. We don't collect, transmit, or store your property or financial data on any server. AI features run on-device — nothing is sent to the cloud.

How do I restore my subscription on a new device?

Open KeyLoft on your new device, go to the upgrade screen, and tap "Restore Purchases." Make sure you're signed in with the same Apple ID.

Can I send rent invoices to tenants?

Yes. Create a rent invoice, tap Share, and send it as a PDF via email, Messages, or any other sharing method on your device.

What happens if I delete the app?

All data stored locally will be deleted. If you have an iCloud backup, you can restore your data after reinstalling. We recommend backing up before deleting.